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Refund and Returns Policy

As an Australian Business, all product sales are subject to Australian Consumer Law, which states the following:

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

is unsafe is very different from the description or sample has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase — e.g. your receipt.

Responsibility for returning products

Consumers are responsible for returning products that can be posted or easily returned, which covers all products sold on this website. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Return costs

If we can confirm that the product does have a problem, we will reimburse the consumer for any reasonable return costs they have already paid. Consumers should keep receipts for postage or transport costs so that they can be repaid by the business.

Occasions when consumers aren’t entitled to a repair, replacement or refund

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn’t like the purchase or had no use for it the problem with the product was caused by the consumer misusing it they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it) asked for a service to be done in a certain way against the advice of the business the problem with a service was caused by the actions of someone other than the business.

Contact us to notify of your intent to return

If you have an issue with a product purchased through the store, please contact us for support, and, if applicable, to notify us of your intent to return a faulty product.

Change of mind refunds

Whilst not required under Australian Consumer Law, If you have changed your mind about a product, we may choose to (but are not bound to) accept returns for a period of 30 days.

To be eligible for a change-of-mind refund, items must be in their original condition (unused and unopened) and the consumer is required to cover the cost of return shipping the items. You must contact us to check if your purchase is eligible to be returned and notify of your intent to return.

Need help?

Please contact us for questions related to refunds and returns.